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Feedback from our First VI Customer Forum Event

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We recently held our 1st Virtual Instruments regional customer council meeting in Dallas, right at the end of the Fall SNW conference. SNW was a big success for us as we had great traffic flow to our booth and our VI-sponsored customer case study presentation given by the Storage Team lead at JPS Health Network was attended by over 80 people. The customer council was a 1st for the company and we had participation from 6 existing customers along with a number of highly interested prospects.

Three of the customers (JPS Health Network, AT&T and Fidelity) discussed their use of VirtualWisdom in great detail, providing very interesting information on what problems they are solving and the key benefits of the VirtualWisdom solution. Thanks to the SNW venue, it was fortuitous that many of our prospects could hear directly from current VI users.

Overall, the feedback on VI was extremely positive. Comments like “We review VirtualWisdom reports every day. We couldn’t manage our SAN without it“, ”We saved over $1M by using the VirtualWisdom data to justify not buying additional cache for our storage arrays”, “We use VirtualWisdom data for capacity planning to optimize the number of servers that are able to connect to each storage port”, “We now TAP every storage port and strongly recommend that every enterprise data center with a FC SAN do the same”, and finally, “The data we get on CRC errors and aborts have been critical to avoiding and preventing outages. We found 20 bad SFPs within minutes of deployment. No other solution could give us this type of data”.

Of course, we have always known about these benefits, but it was great to hear them coming directly from our users. We also obtained some great input for future product planning.

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