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Truth in Correspondence: Bad Oracle

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I received a strange email today:

From: Juliet Burgess <juliet.burgess@oracle.com>
Subject: MySQL Support
X-Source-IP: acsmt355.oracle.com [141.146.40.155]

MySQL User:

I am reaching out to you because I was told you were interested in learning more about MySQL support.

Here is a link showing our prices and various levels of support and what you get at each level. http://mysql.com/products/enterprise/features.html

I have discounts available for quotes that close in June, as it is our year-end. I also have extensive multi-year discounts available this month.

Would you have time to talk on Monday?

Let me know of your availability and I’ll give you a call.

Thank you,

Juliet Burgess
Oracle – MySQL Sales Team
214 707 4971

Unfortunately, this conversation starts with a false statement:

I am reaching out to you because I was told you were interested in learning more about MySQL support.

I tried to recall asking Oracle anything, and went through past calls and emails. I didn’t find anything, and eventually Juliet confirmed that she is bulk-mailing from a list of email names given in a web form.

Let’s ignore for now that I always opt-out of additional unsolicited communication.

Juliet really should have started the conversation with the truth:

you downloaded a product from us, and I was reaching out to see if I could further the dialog

This would have been a true statement. That’s not what she used.

Juliet took a list of emails — some of which including mine didn’t want additional callbacks — and claimed that we asked a question. She sent a spammy unaddressed email (ie there is no “to:” part there) that triggers spam-blockers as it is. That kinda sucks, but I’m sure she’s not the only one at Oracle doing it, and I’m sure she’s not the only tech person ignoring opt-outs.

The worst is that she chose to lie. How, seriously, can we begin a conversation and a relationship with a lie?

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